About tlam
How we operate

HOW WE OPERATE

Outsourcing operations is a significant decision for law firms and in our experience, the ability to trust, is the key deciding factor.

Our clients to do not outsource – they join a partnership.

With unrivalled expertise and experience, tlam has all the ingredients necessary for your trust in a streamlined, profitable and competent back office. Although our processes are hi-tech, precise and punctual, we do not operate at arms-length; we thrive by engaging with you on a regular basis. We operate virtually in house.

OUTSOURCING HUB

The main bulk of our operations happen at our head office in Gloucestershire. Here, our paralegal, accounting, billing and cashiering teams will be processing bills, payments, reconciliations, payroll and files. We act on your wishes only, going the extra mile for your needs.

OUR RCO TEAM

Driving the company’s dynamism, our Risk Compliance and Operations  (RCO) officers have years of expertise between them in everything from technology, compliance, HR and finance – in and outside the legal sector.

We take compliance regulation seriously. Aside from regulation we must observe such as GDPR, we are actively conversant with SRA regulations and certified as an ISO27001 firm.

INFORMATION SECURITY AND DATA PROTECTION

Under ISO27001 and GDPR compliance, tlam proactively encourage the use of state-of-the-art communication methods and network arrangements. We are compliant with ISO27001 standards, meaning that we observe and refresh our cyber-security tools and protocols regularly.

We make secure and double encrypted connections to your networks via your preferred method. If either yours or our system is subject to a cyber attack our networking is arranged so that we would shut that connection off immediately, causing no harm to either party.

Please read our policies

CONSULTING AND TRAINING SERVICES

We consult on a wide range of topics focused on the needs of law firms mainly, but we have also done work for public sector organisations and financial services. We bring in experts from outside the profession to bring fresh perspective on compliance issues such as GDPR, financial strategy and technology.

TECHNOLOGY PRODUCTS

Our products have been tried and tested and are used by enterprise grade clients of our firms. Banks, construction firms and insurers companies trust our products when it comes to handling their data with our clients.

All our applications are hosted in the UK. Given some (albeit a little) uncertainty around the UK’s data protection arrangements with the EU, we have made sure all our data is stored in Data Centres across the UK for the foreseeable future.